Shalan aids new agents in clarifying their personal definitions of success and guides them in establishing achievable goals to reach it. She emphasizes the importance of time-blocking, lead generation, and the CGI Four Conversations essential for business support on the path to achieving these goals. During Productivity Coaching, Shalan meticulously tracks all agent activities, including lead acquisition, contract drafting, and deal closure. This proactive monitoring and support enable agents to cultivate confidence and expertise, laying the foundation for sustained success throughout their careers.